Support when you need it most

A critical part of our role as your insurance broker is to ensure you obtain a fair and equitable result from the insurer, as quickly and efficiently as possible, should you need to make a claim.

In the event of a claim, your dedicated EBM Account Manager will guide you through all steps of the claims process, keeping you up-to-date and ensuring your peace of mind.

Please contact your EBM Account Manager as soon as possible to initiate your claim.

Alternatively, you can contact your local EBM office here or contact us on 1300 755 112.

claims management

Important considerations in the event of an incident

  • Look out for people’s safety as a top priority.
  • Take reasonable steps to mitigate the losses which flow from the event.
  • Contact your EBM Account Manager as soon as possible to initiate the claims process and obtain advice.
  • Unless necessary to mitigate losses, do not start clean ups prior to affording your insurers with an opportunity to assess the loss as is.
  • Record or photograph damage.
  • Do not admit liability as this could prejudice your claim.

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