We are here to help


Part of our role as your broker is to assist you throughout the claim process to ensure you obtain a fair and equitable result from the insurer. Your dedicated EBM Account Manager is here to assist you throughout the process and to ensure the claim is settled as quickly and efficiently as possible.


Please contact your EBM Account Manager as soon as possible to initiate your claim. Alternatively, you can contact your local EBM office here or contact us on 1300 755 112.



In the event of an incident

  • Look out for people’s safety as a top priority
  • Take reasonable steps to mitigate the losses which flow from the event
  • Contact your EBM Account Manager as soon as possible to initiate the claims process and obtain advice
  • Unless necessary to mitigate losses, do not start clean ups prior to affording your insurers with an opportunity to assess the loss as is.
  • Record or photograph damage
  • Do not admit liability as this could prejudice your claim.




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EBM are able to provide a wide range of services, many of these will require a professional to contact you to discuss precise requirements.

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