We are here to help
Part of our role as your broker is to assist you throughout the claim process to ensure you obtain a fair and equitable result from the insurer. Your dedicated EBM Account Manager is here to assist you throughout the process and to ensure the claim is settled as quickly and efficiently as possible.
Please contact your EBM Account Manager as soon as possible to initiate your claim. Alternatively, you can contact your local EBM office here or contact us on 1300 755 112.
In the event of an incident
- Look out for people’s safety as a top priority
- Take reasonable steps to mitigate the losses which flow from the event
- Contact your EBM Account Manager as soon as possible to initiate the claims process and obtain advice
- Unless necessary to mitigate losses, do not start clean ups prior to affording your insurers with an opportunity to assess the loss as is.
- Record or photograph damage
- Do not admit liability as this could prejudice your claim.
EBM RentCover Claims
If you are a direct client of EBM RentCover and need to make a claim, you can easily achieve this online. EBM RentCover’s claims portal allows landlords and agents to easily explain what happened, provide necessary quotes and invoices, upload documentation and submit a claim.
For more info about cover and claims call 1800 661 662.
TIP: If you have EBM RentCover insurance through an EBM broker, please chat to them about claims.