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Australia's leading privately owned insurance broker providing services to individuals as well as small businesses through to major corporations.

 

Here's what some satisfied customers have to say

Some of these reviews were submitted on other websites. We are not affiliated with or sponsored by these websites.

 

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Recent Reviews

'Sharon Payne is so helpful with any problems I have...'

14 Apr 2014 | Added by Pippa Cheffins
4.5 Stars
Sharon Payne is so helpful with any problems I have, she just gets it sorted efficiently with the best result Pippa Cheffins

"I received exceptional service..."

27 Mar 2014 | Added by Mike Hollis
5 Stars
Again thank you for your efforts in dealing with my claim. I have had 4 policies with EBM for many years now. This is the first claim that I have had to make and feel very reassured that your...

'Great Service...!'

19 Mar 2014 | Added by Anthony Elliott
5 Stars
Great service from Mia Kelly in supplying a claim form for my property so promptly. Anthony Elliott

'... I can't recommend them highly enough...'

20 Jan 2014 | Added by Lynne Hoffman
5 Stars
We have been with EBM for 2.5 years now, and I can't recommend them highly enough. The process is set out clearly, and lodgement of claims is simple and streamlined. Holly has been our contact,...

"Excellent services, Prompt approval...."

21 Nov 2013 | Added by Patricia Tay
5 Stars
Excellent services, Prompt approval. I was filling up the online claim form, attached photos, invoices, report on Wed night after 8pm - claiming a water pipe leakage that caused more than $6500...

I would highly recommend EBM!

18 Nov 2013 | Added by Ashlee
5 Stars
I would highly recommend EBM! Took less than 1 week to finalise a claim! Was sent in the mail at the start of the working week and by the Friday it was all finalised. Couldn't ask for anything...

"I would recommend EBM to anyone needing insurance."

25 Oct 2013 | Added by Anna Prempeh
5 Stars
Sadi and his team are to be commended. Professional, prompt, and very incredibly fast and hassle free. I would recommend EBM to anyone needing insurance. Thank you for a pleasant experience, you...

"EBM are so helpful and reliable..."

24 Oct 2013 | Added by Breanna
5 Stars
I have been working in the Property Management industry for over a decade and have found EBM to be a MUST HAVE to any investment property. EBM are so helpful and reliable when it comes to making a...

Great review for our RentCover claims team, thanks Garry!

20 Oct 2013 | Added by Garry
5 Stars
Hang was professional and polite with assessing my recent claim for storm damage. The whole process was simple and efficient. Well done Hang.. Garry

"Claim payment was confirmed within 48 hours of submitting the online claim form"

10 Oct 2013 | Added by Anne
4 Stars
Our first claim for landlord insurance for our holiday apartments. We required the repairs to be completed quickly in order not to have to cancel any future bookings. We were able to select our own...

"... I would highly recommend them for Landlord Insurance" | Call us on 1300 467 873

9 Oct 2013 | Added by Jessica Brewer
-1 Stars
I have dealt with EBM Insurance on a couple of occasions and found them great. They provide an easy, prompt claim service and I would highly recommend them for Landlord Insurance. Jessica Brewer...

'Calls were returned promptly' | Call us today on 1300 467 873

30 Sep 2013 | Added by Geoff
-1 Stars
We are very pleased with the service we have received from EBM. Our calls were returned promptly and the claim we lodged was processed without any delays. Holly was superb - congenial &...

'...happy with the helpful and efficient service' | Call us today on 1300 467 873

25 Sep 2013 | Added by C & C Harden
-1 Stars
Recently put through our first ever rental claim. Very happy with the helpful and efficient service received from Holly Johnstone who handled our claim. Our claim was processed quickly once all...

'The claim processed quickly and efficiently' | Call EBM today on 1300 467 873

16 Sep 2013 | Added by Ann Kelly
-1 Stars
The staff are very helpfully (Holly) and the claim processed quickly and efficiently . The turn around times are brilliant. Very good service. Happy customer. Ann Kelly

'Fast turnaround and great customer service.' | Call EBM today on 1300 467 873

13 Sep 2013 | Added by Karen Johnson
5 Stars
Wow, storm damage claim approved in less than 24 hours! Fast turnaround and great customer service. Karen Johnson

'...by far the best insurance providers I have had the pleasure in working with'

10 Jul 2013 | Added by Rebecca Fogarty
5 Stars
EBM are by far the best insurance providers I have had the pleasure in working with. In my position as Senior Property Manager, I make on average 20 claims per year with different companies. EBM...

'Claim processed quickly and efficiently'| Call the team at EBM today on 1300 467 873

24 Jun 2013 | Added by Warren
-1 Stars
The staff are very helpful and professional. Claim processed quickly and efficiently by the claims people in Melbourne. Great company to deal with. Warren

'The service from EBM when dealing with a claims are fast with no hold up if all paper work is in pl

12 Jun 2013 | Added by Anne Zanoli
5 Stars
Peard & Associates Hillarys would like to say that the service we receive from Sharon Payne is great. She is always there to help and answer any questions that we may have. The service from EBM...

'I have always found Sharon Payne and the team at EBM very helpful and efficient.'

11 Jun 2013 | Added by Celia Jones
5 Stars
Being a Property Manager for over 20 years I have dealt with many insurance companies. I have always found Sharon Payne and the team at EBM very helpful and efficient. Now as a new business owner...

'The turn around time for claims are excellent...' | Call EBM today on 1300 467 873

11 Jun 2013 | Added by Angela Marshall
-1 Stars
I have been using and recommending EBM to my landlords for Landlord/Building Insurance for the last 9 years. Over this time we have had to make claims for unfortunate events such as storm damage,...

"Who thought that Insurance could be easy" | Call on 1300 467 873

8 May 2013 | Added by Sonia Greentree
-1 Stars
Who thought that Insurance could be easy. Thanks EBM, and in particular Sally Costello, for making one part of our job easy Sonia Greentree

'We have always had outstanding service from Sally and other staff members'

8 May 2013 | Added by Theresa Hutt
5 Stars
Key Asset Management has been dealing with Sally from EBM for around 10 years now. We have always had outstanding service from Sally and numerous other staff members whether it be dealing with a...

'There has never been a time where any of my queries have been left unanswered'

8 May 2013 | Added by Carmelo Vitale
5 Stars
Our Business Relationship Executive, Sally Costello and her staff at EMB Insurance are to be commended for their professional mannerism and outstanding service they provide at all times. There has...

'I would not hesitate in recommending EBM to anyone' | Call EBM on 1300 467 873

8 May 2013 | Added by Belinda Fitt
-1 Stars
It was great to meet Sally when she came into our office yesterday for a chat. She is friendly and professional. I have made only one claim with EBM and had the claim approved very quickly. The...

Sally is always genuinely happy to help, and she knows her stuff! | Call EBM on 1300 467 873

8 May 2013 | Added by Lenore
-1 Stars
To be honest I have only met Sally Costello (our account manager) a small number of times, however in the few times that I have, the impression she has left has been wonderful to say the least -...

'...very helpful, informative and patient...' | For great service, call EBM today on 1300 467 873

7 May 2013 | Added by Melanie
-1 Stars
Nitin was very helpful, informative and patient when it came to the insurance claim we had to make on behalf of our owner. The tenants had left the state, left the house in a dreadful condition and...

'Excellent, fast, efficient, professional.' | Call EBM today on 1300 467 873!

7 May 2013 | Added by Andrew Falas
-1 Stars
Excellent, fast, efficient, professional. These are some characteristics that come to mind when the company name EBM Insurance is mentioned. Sally Costello and the Team at EBM have paved the way...

'I never hesitate to recommend EBM. ' | Call EBM today on 1300 467 873!

2 May 2013 | Added by David Ibanez
-1 Stars
For the last 6 years I have had the pleasure of dealing with Sally Costello from EBM. Although I cant recall ever making a claim sally and her team have always been more then helpful when it comes...

'...an insurance company who is actually willing to help and that provides amazing advice.'

1 May 2013 | Added by Corey Rotunno-Grant
5 Stars
I have found EBM to be a company that is easy to deal with and have very competitive prices. They always have time for you whether it be Sally Costello our Business Relationship Manager or any...

'...the best landlord coverage available.'| Call EBM today on 1300 467 873

1 May 2013 | Added by Kellie Eagles
-1 Stars
We have been a long term client of EBM Rent Cover and without reservation can say that they offer the best landlord coverage available. As the director of our Property Management business, it is...

'...keep up this great service EBM!! ' | Call the team today on 1300 467 873

27 Apr 2013 | Added by Anne Warren
-1 Stars
What other insurance company provides assistance and friendly advice when lodging claims, speedy responses to queries, regular updates, prompt settlement of claims along with a complete on-line...

'Professional, efficient, knowledgeable, friendly, proactive hands on approach'

24 Apr 2013 | Added by Colin Segal
5 Stars
EBM would not be EBM without Sally. EBM's aggressive competitors have no chance in getting business from us... and why... all because of the "Sally factor"... zero, zilch, nada chance...

'...wonderful to have the confidence of telling our landlords that they are with the absolute best!'

19 Apr 2013 | Added by Janette Lobb
5 Stars
Its not often you hear positive feedback for insurance claims, but I must say, any claim I have ever completed with EBM has been a positive experience. They are SO quick, the claim process is easy...

'...any claim I have ever completed with EBM has been a positive experience.'

19 Apr 2013 | Added by Janette Lobb
5 Stars
Its not often you hear positive feedback for insurance claims, but I must say, any claim I have ever completed with EBM has been a positive experience. They are SO quick, the claim process is easy...

'....we highly recommend EBM to our landlords...' | Call EBM today on 1300 467 873

17 Apr 2013 | Added by Alex Javan
-1 Stars
At Asset Advantage Management, we highly recommend EBM insuracne to our landlords and ask them to refer it to their relatives, colleagues and friends too because of professionalism, best policy for...

'...best policy for landlords.'| Call the EBM team today on 1300 467 873

17 Apr 2013 | Added by Alex Javan
-1 Stars
At Asset Advantage Management, we highly recommend EBM insuracne to our landlords and ask them to refer it to their relatives, colleagues and friends too because of professionalism, best policy for...

'I would certainly be happy to recommend Sally and her team to our clients and industry'

16 Apr 2013 | Added by Fay Petrou
4 Stars
I have been dealing with Sally Costello and her team for the last 5 years since we opened up Century 21 Harbourside and I have found you great to deal with. EBM Insurance is our preferred Insurer...

'...amazingly efficient and very knowledgeable ...' | Call EBM today on 1300 467 873

12 Apr 2013 | Added by Abby Morphett
-1 Stars
Karlee is amazingly efficient and very knowledgeable about the products that she supplies. She is extremely professional and makes insurance easy to understand. I would (and do) happily recommend...

'Karlee is amazingly efficient and very knowledgeable' | For efficient service, call EBM today!

12 Apr 2013 | Added by Abby Morphett
5 Stars
Karlee is amazingly efficient and very knowledgeable about the products that she supplies. She is extremely professional and makes insurance easy to understand. I would (and do) happily recommend...

'...great to be dealing with someone that is friendly...' | Call EBM today on 1300 467 873

11 Apr 2013 | Added by Kevin Reeve
-1 Stars
My team and I have been using the professional services of EBM for the past 3 years. What a pleasure it has been. Dealing with Sally makes the process for us and our clients just that much easier...

'Extremely easy to deal with'| Call EBM today!

11 Apr 2013 | Added by Rebecca Tubridy
5 Stars
I have been using EBM Insurance for over 10 years and have always found them extremely easy to deal with whether it be processing a claim or applying for a premium over their website. Their support...

'I am perfectly impressed by the level of customer service...' | Call EBM on 1300 467 873

10 Apr 2013 | Added by Alex Javan
-1 Stars
Whenever and wherever discussion is about Landlord Insurance, without hesitation I would say EBM and Sally Costello. I am perfectly impressed by the level of customer service, speed of process of...

'From start to finish i know my clients will be looked after...' | Call EBM today on 1300 467 873

10 Apr 2013 | Added by Grace Hooper
-1 Stars
I deal with EBM Insurance brokers on a daily basis and everything is always very easy. From start to finish i know my clients will be looked after with their friendly and efficient staff. Grace...

'Sally offers clarity of advice and professional assistance' | Call EBM on 1300 467 873

9 Apr 2013 | Added by Peter Wong
-1 Stars
We have been in business some 18 years and come across many different companies offering landlords insurance products and of course claims have been made. Sally Costello our relationship manager...

'...the process has been stress free...' | Call EBM today on 1300 467 873

9 Apr 2013 | Added by Louis Tsang
-1 Stars
After dealing with Sally Costello and EBM insurance over the past 4 years. I cannot express the ease with which everything is handled. From the initial claim, to payments being made the process has...

'...clarity of advice and professional assistance' | Call the EBM team on 1300 467 873

9 Apr 2013 | Added by Peter Wong
-1 Stars
We have been in business some 18 years and come across many different companies offering landlords insurance products and of course claims have been made. Sally Costello our relationship manager...

'...extremely professional, easy to deal with, very helpful' | Call the team on 1300 467 873

9 Apr 2013 | Added by Pilar Fox
-1 Stars
I cannot recommend EBM insurance company enough. There are extremely professional easy to deal with very helpful and makes my job as a Property Manager very easy especially when I have to submit...

'We have recommended EBM to all our landlords' | Enquire today on 1300 467 873

9 Apr 2013 | Added by Stephen Liu
-1 Stars
I'm very please with the speed EBM processing the claim. I am also very impressed with the outstanding service that Sally Costello (EBM Business Relationship Executive) provides. All email...

'...so efficient and willing to assist.' | Insurance query? Call EBM today on 1300 467 873

9 Apr 2013 | Added by Jacinta Terry
-1 Stars
We have been using the services of EBM for a very long time and have a very large property management portfolio. During this time the service and professionalism from EBM has never wanned. Our...

'Keep up the great work.' | Speak to EBM's expert team on 1300 467 873

9 Apr 2013 | Added by Alison Johnson
-1 Stars
Sally and the whole EBM team deliver such exceptional service everytime that I would recommend them to all of my clients. You are never made to feel stupid for asking those random questions. Keep...

'...EBM is the only insurer that I can recommend.' | Call us today on 1300 467 873

9 Apr 2013 | Added by Wilson
-1 Stars
Landlords insurance is the first thing I will recommend my clients when taking on new businesses and EBM is the only insurer that I can recommend. The premium is very competitive with a lot of...

'...such a smooth process when dealing with a claim.' | Enquire today on 1300 467 873

9 Apr 2013 | Added by Louai Sbeit
-1 Stars
At McGrath Parramatta we are very impressed with the professional accommodating service that is always offered by Sally Costello, Hang Pham, Nitin Ghosh at the team. EBM insurance have such a...

'I am happy to recommend EBM to other investors and real estate agents who want the best cover...'

9 Apr 2013 | Added by Simon Furnari
5 Stars
After having worked within the real estate industry as a property manager for the past 10 years I have come across many insurance brokers. As all would know, customer service, communication and...

'I have never had such a fuss free, quick settlement' | Call EBM on 1300 467 873

26 Mar 2013 | Added by Carol Shanley
-1 Stars
I am very happy to write a review on the service I received. When making a claim for a fence that had blown over, the quick response for EBM was incredible. I have never had such a fuss free, quick...

'...proactive, reliable & always ready to help!'| Call EBM on 1300 467 873

26 Feb 2013 | Added by Aaron Raj
-1 Stars
I have made claims in the past with EBM and have always had prompt service from all involved. Speacial mention to our rep, Rebecca Holdsworth. She has always been proactive, reliable and always...

'...continual support, quick responses & awesome customer service.' Enquire today on 1300 467 873

26 Feb 2013 | Added by John Maugeri
-1 Stars
I would like to thank Ebm for their professionalism and in particular Rebecca Holdsworth for her continual support, quick responses and awesome customer service. It is an absolute pleasure dealing...

'I'm very impressed with the speed and the whole process...' | Give EBM a call on 1300 467 873

12 Feb 2013 | Added by Susan
-1 Stars
I would like to express my gratitude at the efficiency and professionalism of Hang Pham (Claim Account Manager), all my queries regarding my claim was answered promptly (easily within 24hrs) and it...

'...prompt & efficient service.' | Call EBM today on 1300 467 873

23 Jan 2013 | Added by Nigel Shepherd
-1 Stars
Thank you EBM for your prompt & efficient service in settling my owner's claim in regards to rent outstanding from a 'runaway' tenant. From the first phone call, I was always dealt...

Very impressed | Call EBM today on 1300 467 873!

23 Jan 2013 | Added by Christine
-1 Stars
Have been very impressed with the way my claim was handled. Christine

The staff are always friendly- thank you EBM | Call the team today on 1300 467 873

15 Jan 2013 | Added by Parkside Village
-1 Stars
As an agency we have been with EBM for 15 years and they have been very professional the way they have handle our claims over the years. We submit the claim and 5 days later we have a result. The...

The staff are always friendly | Call EBM today on 1300 467 873!

15 Jan 2013 | Added by Parkside Village
-1 Stars
As an agency we have been with EBM for 15 years and they have been very professional the way they have handle our claims over the years. We submit the claim and 5 days later we have a result. The...

'...the whole process was handled very professionally...' | Enquire today on 1300 467 873

23 Nov 2012 | Added by Richard Dent
-1 Stars
I made my first claim for over $1500 damage when a washing machine overflowed and flooded the unit. I processed the claim in line with their procedures and we recovered all but a couple of items...

Another great review for EBM - for enquiries please call 1300 467 873!

24 Sep 2012 | Added by Patricia Tay
-1 Stars
Excellent! I just fill in the online claim form, attached receipt, and within less than a week, I received an email reply, stating claim has been approved and cheque is on its way to my owner....

'...impressed by the efficiency of EBM...' | For more information please call on 1300 467 873

28 Aug 2012 | Added by Linda
-1 Stars
We were so impressed by the efficiency of EBM when we submitted a claim for repairs from the wild storm we had in Perth in June. Upon receipt of our claim within 48 hours, EBM approved the work and...

"I will recommend them in the future" - Thanks Christine!

14 Aug 2012 | Added by Christine Locke
I am a owner of a house that was trassed by the tenates.I was so upset, and just cried when I had to pay out thousands to have it fixed so It could be re-let .The way EBM dealt with the...

"...Professional and prompt service..." Great Review for EBM

13 Aug 2012 | Added by Allen Deng
hi, guys, i am the property manager of waterscarpenter first national auburn nsw. i lodged one claim recently and the broker, Laura Hingert, provides the professional and prompt service which is...

"Thank you to all at EBM for your efficient Service" - You're Welcome Darrell!

7 Aug 2012 | Added by Darrell Bradshaw
5 Stars
Mid June we received storm damage to our rental property on the coast here in WA. The damage deemed "dangerous" was repaired without delay and the EBM team settled the claim immediately ...

"A very professional service" - Strong Review for EBM

30 Jul 2012 | Added by Christine Kiehne
5 Stars
As property manager for large estate in Brisbane we experienced a small fire in the laundry of one of our tenanted townhouses and had to submit claims to both Landlord insurance EBM and Building...

Great Feedback From Daila Regarding a Recent Settlement

20 Jul 2012 | Added by Daila
5 Stars
Great to know. Will let Robert know, he will be IMPRESSED with the superfast response! Daila

More Feedback For EBM About a Recent Claim

19 Jul 2012 | Added by Leah
This is fantastic, thanks Sharon – It has been so hard trying to obtain free quotes. Leah