In an Internet Explorer browser go to:  http://www.rcplive.com.au
Type in your User ID and Password and click "Enter", remember the password is case sensitive.  If you have forgotten your User ID or Password please call 1800 688 820 during business hours for assistance.
If it is the first time you have logged in or have not logged in within the past 30 days you will be taken directly to your company's "Contacts" page.  Please check that all details are up to date, if not, please notify us as detailed on the screen.
At other times you will be taken directly to the "Your Details" page.

The Screens

Your Details:
This is your home page and displays the details we hold about your organisation.
Contacts:
Contact details for your organisation, please advise any changes to staff immediately.
Properties:
Your schedule of currently insured properties, also identifies any unpaid accounts.  On this page you can search by "Property" or "Insured name" as well as advise us of any amendments or cancellations.
Claims:
Displays both current and recent claims.  Should you wish to enquire about a specific claim simply click the "Email" icon next to the claim.
New Property:
The place to arrange a new RentCover insurance policy. RentCoverUltra policies are arranged in real time. Please ensure you follow the instructions carefully.  The Tax Invoice and relevant paperwork will be emailed to you at the completion of the transaction.
Other Insurances:
Request information on a wide range of other insurance policies.
Other Services:
Request brochures, claim forms and other paperwork, arrange mailouts, request training or general enquiries.
Links & Downloads:
Links to important documentation and other websites.

 

Quick How To's

 

Arranging a policy
Click on the "New Property" icon, select the type of policy to raise and follow all instructions carefully. For RentCoverUltra policies; after your quote is displayed you must agree to the Terms and Conditions to effect cover.  Your Tax Invoice and policy documentation will be emailed to you, a copy will also be posted to you if you have selected this option. For all other policies; after you have submitted your details, it will be raised by our staff and the documentation will be forwarded to you via post.
Obtaining a quote
RentCoverUltra  is a standard premium in each State however, should you require quote for RentCoverPlatinum simply click on "Require a quote" on the right in the apply for a policy section, a separate window will open.
Checking Insured properties
From the "Your Details" page click on the "Properties" tab.
Making changes to or cancelling an insured property
On the "Properties" page you may select a property by clicking on it.  Click "Amend" or "Cancel" to submit changes.
Checking for unpaid policies
On the "Properties" page you select the "Outstanding Only" tick box to display only unpaid policies, clear the box to return to your complete schedule.
Arranging an appointment or training
Click the "Other Services" icon and submit your request.
Ordering brochures or other materials
Click the "Other Services" icon and submit your request.
Checking on the status of a claim
On the "Your Details" page select the "Claims" tab to display current and recent claims.  If you wish to query or comment on a claim click the "Email" icon.
Enquiring about other insurances
Click the "Other Insurances" icon and submit your request.

Frequently Asked Questions

Q. When I process a new application I can only see a ‘Quit’ button, how do I proceed with the policy
A. Your browser is most likely set at a low screen resolution.  To view the ‘Agree’ button and proceed with the application, scroll across to the right hand side of the screen.
Q. Can I print a schedule of properties?
A. Yes, at this stage you will need to print your schedule one page at a time (approximately 15 properties per page). Simply select "print" in your browser (this option will be further developed in a later version).
Q. Can I print invoices?
A. When you add a new policy you will receive the invoice and documentation by email. These are in Adobe Acrobat Reader format. You may print these if you wish or save to your hard drive for later referral.