When a client makes a complaint, it is an opportunity for EBM to demonstrate our commitment to excellent service. Our aim is to turn any client's frustration into satisfaction.
If you have a complaint or dispute that has not been resolved to your satisfaction, please contact the EBM Complaints Manager, who is dedicated to resolving these matters. You can call the Complaints Manager directly, or fill in the form on this page and submit it online.
Our Complaints Manager is responsible for:
- Attempting to resolve all client complaints and disputes that have not been resolved, managing all complaints and disputes with clients;
- Advising clients of their rights to lodge complaints with the Insurance Brokers Disputes Limited (IBDL); and
- Liaising with the IBDL.
We are committed to meeting or exceeding your expectations whenever possible. As much as we dislike receiving complaints and being involved in disputes, we recognise that dissatisfied clients have the right to complain and to have their complaints handled impartially and promptly.
If your complaint or dispute has not been resolved to your satisfaction please fill in and submit the form below or alternatively send your complaint to:
Complaints Manager
EBM Insurance Brokers
PO Box 1065
WEST PERTH WA 6872
Fax 08 9213 4566
Our Complaints Manager will generally contact you within 24 hours .